How long does delivery take?

Orders are normally prepared within 24–48 hours after payment confirmation.

Estimated delivery times:

• European Union and Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times are estimates and may vary because of customs processing, local courier schedules, public holidays, weather conditions, or the delivery location.

How much does shipping cost?

Atelirvera offers free standard shipping on orders over €30.

For orders below this amount, the applicable shipping charge will be displayed clearly during checkout before payment is completed.

Product prices include VAT where required by applicable regulations.

How can I track my order?

Once your parcel has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A link to follow your shipment

You can also enter your order information on the Atelirvera Track Order page to view available delivery updates.

Tracking information may take between 24 and 72 hours to update after your parcel has been dispatched.

Which payment methods are accepted?

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Payment availability may depend on your country, device, currency, and the options displayed during checkout.

Transactions are processed securely through trusted payment providers. Atelirvera does not store complete credit or debit card details.

Is my payment information secure?

Yes. Payments are processed through secure and trusted payment providers using industry-standard security technologies.

Atelirvera does not directly collect or store your complete credit or debit card information.

Your payment details are handled securely by the payment provider selected during checkout.

Can an order be changed or cancelled?

Order changes and cancellations may only be possible before the order enters processing or has been dispatched.

Contact our customer support team as soon as possible after placing your order if you need to request a change or cancellation.

Once a parcel has already been shipped, it cannot normally be cancelled. You may request a return after delivery in accordance with the Atelirvera Return and Refund Policy.

Can I change my delivery address?

A delivery address may only be changed before the order has entered processing or has been dispatched.

Contact customer support immediately and provide your order number together with the correct delivery address.

We cannot guarantee that an address can be changed once an order has been prepared or transferred to the shipping carrier.

What is the Atelirvera return policy?

Eligible purchases are covered by a 60-day satisfaction guarantee, calculated from the date the order is delivered.

Returned women’s tops must generally be:

• Unused and unworn
• Unwashed
• Free from perfume, makeup, stains, marks, or damage
• In its original condition
• Returned with original tags and packaging where applicable

Tops showing signs of wear, washing, alteration, damage, strong odours, makeup, stains, or improper handling may not qualify for a refund.

For hygiene reasons, certain intimate, sealed, or personal-use products may not be eligible for return once opened or used. Additional exclusions may be listed on the relevant product page.

How do I request a return?

To begin a return, follow the instructions provided on the Atelirvera Return and Refund Policy page.

You will generally need to provide:

• Your order number
• The email address used for the order
• The tops item you wish to return
• The reason for your return request
• Photographs when the item is damaged or incorrect

Return instructions and the appropriate return address must be received before sending an item back.

Do not send a return to the address printed on your parcel without first receiving return authorization and instructions.

What should I do if my order is damaged or incorrect?

Report damaged, defective, or incorrect tops within 7 days of delivery.

Your request should include:

• Your order number
• A clear description of the issue
• Clear photographs of the top
• Photographs of the packaging and shipping label

Keep the item and its original packaging until your request has been reviewed.

After the issue has been assessed, an appropriate solution may include a replacement, refund, or another suitable resolution.

What should I do if an item is missing?

Check the entire parcel and packaging carefully, as some orders may be shipped in separate packages.

If an item is still missing, contact Atelirvera customer support and provide:

• Your order number
• The name of the missing top
• Photographs of the received parcel
• A photograph of the shipping label

Does Atelirvera offer direct exchanges?

Atelirvera does not currently offer direct product exchanges.

To order another size, colour, or top style, you may return an eligible item for a refund and place a separate order through our website.

Placing a new order separately can help prevent your preferred colour or style from becoming unavailable while the return is being processed.

Where does Atelirvera deliver?

Atelirvera currently ships to destinations including:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

Available delivery destinations are confirmed during checkout. Orders can only be placed when delivery is available for the selected shipping address.

Will I need to pay customs fees?

Depending on your country and delivery destination, customs duties, import taxes, or local handling charges may apply.

These charges are determined by local authorities and are generally the customer’s responsibility unless otherwise stated during checkout.

Customs processing may also affect the estimated delivery time.

How does One Size fit for women’s tops?

Many Atelirvera women’s tops styles are available in One Size and are generally recommended for:

• EU sizes: 36–42
• Bust: approximately 80–98 cm
• Waist: approximately 60–82 cm
• Hips: approximately 85–106 cm

One Size does not mean that every top style will fit every body shape in exactly the same way.

Fit may vary according to the fabric, stretch, cut, waistband, neckline, sleeve design, trouser length, and overall silhouette of each product.

Will every top style fit the same way?

No. Every top design may have a different silhouette, length, fabric composition, and level of flexibility.

Some styles may feature relaxed silhouettes, stretch fabrics, adjustable straps, elastic waistbands, drawstrings, oversized cuts, fitted tops, wide-leg trousers, or loose shorts.

Review the individual product description and sizing information before placing your order.

How should I measure myself?

Use a flexible measuring tape and measure while wearing lightweight clothing.

• Bust: Measure around the fullest part of your bust.
• Waist: Measure around the narrowest part of your natural waist.
• Hips: Measure around the fullest part of your hips.

Keep the measuring tape level and comfortably fitted without pulling it too tightly.

Can tops measurements vary slightly?

Yes. Small measurement differences of approximately 1–3 cm may occur because of manual measuring and the production process.

Colour may also appear slightly different depending on screen settings, lighting conditions, photography, and individual production batches.

Are Atelirvera top fabrics transparent?

Transparency can vary depending on the colour, material, fabric thickness, weave, lining, stretch, and lighting conditions.

Lighter colours may appear more sheer than darker shades. We recommend reviewing the individual product description for available information about fabric composition, thickness, and lining.

Will the product colour look exactly like the photos?

We make every reasonable effort to display product colours accurately. However, colours may appear slightly different because of:

• Screen brightness and display settings
• Studio or natural lighting
• Photography conditions
• Small differences between production batches

What materials are used in Atelirvera tops?

Atelirvera tops may be made from soft, lightweight, breathable, or stretch materials selected to support comfort and ease of movement.

Material composition varies between products and may include cotton, polyester, viscose, satin-feel fabrics, elastane, lace details, or blended textiles.

Review the individual product page for the available material information before purchasing.

How should I care for my Atelirvera tops?

Always check the care label and product-specific instructions before washing your tops.

General care recommendations include:

• Wash at a low temperature when appropriate
• Use a gentle washing cycle
• Wash delicate and light-coloured garments separately
• Use a laundry bag for lace or delicate materials
• Avoid harsh bleach and strong cleaning chemicals
• Do not wring delicate tops
• Allow garments to air dry where possible
• Iron at a low temperature when permitted

Materials and care requirements may vary between different tops styles.

Can I wear Atelirvera tops as relaxed tops?

Many Atelirvera styles are designed to provide comfort for sleeping, relaxing at home, slow mornings, evening routines, and casual lounging.

Suitability may vary depending on the individual design, fabric, coverage, and personal preference.

How can I contact Atelirvera?

You can contact Atelirvera through the information provided on our Contact Us page.

To help us assist you efficiently with an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A clear explanation of your request