Politique de remboursement

Store: Atelirvera
Address: Via delle Cave 35/C, 72014 Cisternino, Brindisi, Italy
Email: contact@atelirvera.com
Phone: +39 3181640202
Full Name: Chiara Cardone

At Atelirvera, we strive to provide beautifully crafted women's fashion backed by reliable customer service. Your satisfaction is important to us, and we aim to make the return process straightforward, transparent, and hassle-free whenever you need assistance.

1. Our 60-Day Return Promise

We proudly offer a 60-day return period from the date your order is delivered. If your purchase isn't quite right, you may request a return within this timeframe, provided the item satisfies the return conditions outlined below.

All returned merchandise will be inspected upon arrival before a refund is approved.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unworn, unwashed, unused, and free from damage caused after delivery.
  • It should be returned with its original packaging, labels, and any included accessories.
  • A valid order confirmation, receipt, or order number must be provided as proof of purchase.

Items that do not satisfy these requirements may not qualify for a refund.

3. How to Start a Return

To request a return, please contact our support team at contact@atelirvera.com. Be sure to include your order number along with a brief explanation of the reason for your return.

Once your request has been reviewed, we will provide the appropriate return instructions and the correct return address. Please wait for authorization before sending any items back to us.

4. Refund Procedure

After your returned item has been received and successfully inspected, approved refunds will be issued to your original payment method within approximately 5–10 business days. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.

5. Exchanges

We currently do not process direct product exchanges. If you would like a different size, color, or style, simply return your eligible item for a refund and place a new order through our website.

6. Incorrect or Damaged Items

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 7 days of delivery. Include your order number together with clear photographs of the issue so we can investigate and provide an appropriate resolution, which may include a replacement or full refund.

7. Non-Returnable Products

For health and hygiene reasons, certain products cannot be returned once delivered. These may include intimate garments, underwear, personal care products, or any item with opened hygiene seals. Any non-returnable products will be clearly identified on the relevant product page.

8. Delayed Refunds

If you have received confirmation that your refund has been processed but have not yet received the funds after 10 business days, we recommend the following:

  1. Check your bank account for recent transactions.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still require assistance, contact us at contact@atelirvera.com.

9. Contact Our Support Team

If you have any questions regarding returns, refunds, or an existing order, our customer support team is here to help. Feel free to contact us anytime at contact@atelirvera.com, and we'll be happy to assist you.