Politique d’expédition
Store: Atelirvera
Address: Via delle Cave 35/C, 72014 Cisternino, Brindisi, Italy
Email: contact@atelirvera.com
Phone: +39 3181640202
Full Name: Chiara Cardone
At Atelirvera, we are committed to delivering your orders safely, efficiently, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered after your purchase has been completed.
1. Order Processing
Orders are normally prepared and dispatched within 1–2 business days after your payment has been successfully confirmed. Once your order leaves our fulfillment center, you will receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your shipment.
Orders placed during weekends or public holidays will be processed on the following business day.
2. Delivery Areas & Estimated Shipping Times
We work with trusted international logistics partners to provide reliable delivery services to our customers.
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Delivery estimates are provided for guidance only and may vary due to customs processing, local courier operations, weather conditions, peak seasons, or other circumstances outside our control.
3. Shipping Costs
- Free Standard Shipping: Available on eligible orders over €30.
- Orders Below €30: Shipping charges are automatically calculated and displayed during checkout before payment is completed.
Unless otherwise stated, all prices displayed on our website include applicable VAT.
4. Order Tracking
As soon as your package has been dispatched, you will receive an email containing your shipment tracking details. This allows you to follow your package throughout the delivery process until it reaches your destination.
If you have not received your shipping confirmation within 48 hours after placing your order, please contact us at contact@atelirvera.com.
5. Delivery Delays
If your shipment is delayed, damaged during transit, or appears to be missing, please contact our customer support team as soon as possible. We will work directly with the shipping carrier to investigate the issue and help resolve it promptly.
Atelirvera cannot be held responsible for delays resulting from incorrect delivery information, customs inspections, severe weather, transportation disruptions, or other events beyond our reasonable control.
6. Shipping Address Accuracy
Please verify your shipping address carefully before completing your order. Customers are responsible for ensuring all delivery information is accurate at checkout.
If you notice an error after placing your order, contact us immediately. If the order has not yet been dispatched, we will make every reasonable effort to update the shipping details.
7. Multiple Shipments
Occasionally, products within the same order may be shipped separately due to inventory availability or warehouse logistics. When this occurs, separate tracking details will be provided for each shipment.
8. Contact Us
If you have any questions regarding shipping, delivery estimates, tracking information, or your order status, our customer support team is ready to assist you.
Please contact us by email at contact@atelirvera.com or by phone at +39 3181640202.