Warranty Policy

At Atelirvera, we are committed to offering elegant, stylish, and high-quality women's tops designed for everyday wear, work, casual outings, vacations, evenings, and special occasions. Every item is carefully selected to combine comfort, style, durability, and reliable quality. Your satisfaction is important to us, and we proudly stand behind every product we sell.

1. Warranty Coverage

All women's tops purchased from Atelirvera are covered by a 30-day quality assurance warranty beginning on the date your order is delivered.

This warranty covers manufacturing-related defects, including:

Manufacturing defects or production faults
Faulty stitching, seams, hems, or garment construction
Defective buttons, zippers, hooks, ties, drawstrings, or other fasteners under normal use
Fabric defects that affect the appearance, fit, comfort, or functionality of the garment
Manufacturing defects involving lace, embroidery, prints, pleats, ruffles, straps, trims, appliqués, or decorative details
Women's tops that arrive damaged due to manufacturing or production-related issues

2. What Is Not Covered

This warranty does not cover:

Normal wear and tear resulting from regular use
Damage caused by improper washing, drying, ironing, steaming, or garment care
Shrinkage, fading, pilling, stretching, or colour transfer caused by failure to follow the care instructions
Damage resulting from misuse, accidents, excessive pulling, snagging, or improper storage
Unauthorized alterations, tailoring, repairs, or modifications
Damage caused by sharp objects, jewellery, chemicals, cosmetics, perfumes, oils, or other external factors
Natural changes in fabric texture, softness, elasticity, or appearance after repeated washing and normal use
Minor colour differences caused by photography, lighting, screen settings, or manufacturing batches
Minor measurement differences of approximately 1–3 cm due to manual measurement or production tolerances
Loss, theft, or intentional damage

3. How to Submit a Warranty Claim

If you believe your Atelirvera top has a manufacturing defect, please contact our customer support team within the warranty period.

To help us review your claim, please include:

Your order number
A detailed description of the issue
Clear photographs showing the defect or damage
Photographs of the product label, packaging, or shipping label where relevant

Please keep the affected item and its original packaging until your claim has been reviewed. Our support team will carefully assess the information provided and respond as quickly as possible.

4. Resolution Options

If your warranty claim is approved, Atelirvera may, depending on the circumstances:

Send a replacement product
Issue a partial or full refund
Provide store credit for a future purchase
Offer another appropriate solution based on the specific issue

The available resolution may depend on product availability, the nature of the defect, and the information provided with the claim.

5. Claim Processing Time

Warranty claims are generally reviewed within 3–5 business days after all required information has been received.

If your claim is approved, we will provide complete instructions regarding your replacement, refund, store credit, or other resolution by email.

6. Warranty Limitations

This warranty applies only to the original purchaser and only to products purchased directly from the official Atelirvera website.

The warranty is limited to the remedies specifically described in this policy and does not cover indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.

7. Tops Care Recommendations

To help maintain the appearance, fit, and quality of your Atelirvera tops, we recommend:

Always follow the care instructions shown on the garment label.
Wash with cold or lukewarm water using a mild detergent.
Use a gentle washing cycle for delicate fabrics.
Place lace, mesh, satin-feel, embellished, or delicate garments inside a laundry bag where appropriate.
Wash light and dark colours separately.
Avoid bleach and harsh cleaning chemicals.
Do not wring or excessively stretch delicate garments.
Air dry whenever possible to help preserve the fabric, colour, and garment shape.
Iron only when permitted and use the recommended temperature for the fabric.
Store tops in a cool, dry place away from direct sunlight and moisture.

8. Contact Information

If you have any questions regarding this Warranty Policy or would like to submit a warranty claim, please contact us:

Store: Atelirvera
Address: Via delle Cave 35/C, 72014 Cisternino, Brindisi, Italy
Email: contact@atelirvera.com
Phone: +39 3181640202
Full Name: Chiara Cardone