Conditions d’utilisation

Store: Atelirvera
Address: Via delle Cave 35/C, 72014 Cisternino, Brindisi, Italy
Email: contact@atelirvera.com
Phone: +39 3181640202
Full Name: Chiara Cardone

Welcome to Atelirvera. These Terms of Service explain the conditions governing your access to our website and the purchase of our products. By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service together with our related policies. If you do not agree with these terms, please discontinue use of our website.

1. About These Terms

Atelirvera owns and operates this online store. Throughout these Terms of Service, the terms "we," "our," and "us" refer to Atelirvera. By accessing our website, browsing our catalog, or completing a purchase, you agree to be legally bound by these terms and all policies published on our website.

2. Acceptable Use

By using this website, you confirm that you have the legal capacity to enter into binding agreements under the laws of your country or have the permission of a parent or legal guardian where required. You agree not to use our website or services for unlawful, fraudulent, harmful, or unauthorized purposes or in violation of any applicable law.

3. General Conditions

We reserve the right to refuse service, suspend user accounts, limit purchases, or cancel orders whenever reasonably necessary to protect our customers, prevent fraud, maintain website security, or comply with legal obligations. While general internet communications may not always be encrypted, all payment transactions are securely processed through certified third-party payment providers using encrypted technology.

4. Products, Prices & Availability

All prices displayed on our website are shown in euros (€) and include applicable VAT unless otherwise stated. Product prices, descriptions, availability, images, specifications, and promotional offers may change without prior notice. We make every reasonable effort to display products accurately, although colors and appearance may differ depending on your device or display settings.

5. Orders & Payment

When placing an order, you agree that all information provided is accurate, complete, and current. Payments are securely handled by trusted third-party payment processors. Atelirvera does not collect or store your payment card details. We reserve the right to refuse, cancel, or limit any order where fraudulent activity, payment issues, pricing errors, or suspicious purchasing behavior is detected.

6. Shipping & Delivery

Order Processing: Orders are generally prepared and dispatched within 24–48 hours after successful payment confirmation.
Estimated Delivery Times:
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Free Shipping: Complimentary shipping is available on eligible orders exceeding €30.

Once your order has been dispatched, shipment tracking information will be sent to the email address used during checkout.

7. Returns & Refunds

Atelirvera offers a 60-day satisfaction guarantee. If you are not fully satisfied with your purchase, you may request a return within 60 days after delivery, provided the item complies with the conditions described in our Return & Refund Policy.

Returned items must be unused, undamaged, and returned in accordance with our return requirements before a refund can be approved.

8. Accuracy of Website Information

We work to keep all information on our website accurate and up to date. However, occasional errors relating to pricing, product descriptions, photographs, specifications, inventory, or availability may occur. We reserve the right to correct errors, update information, or cancel affected orders without prior notice whenever necessary.

9. Intellectual Property

All content available on the Atelirvera website—including text, graphics, logos, product images, videos, icons, product descriptions, and website design—is protected under applicable intellectual property laws and remains the exclusive property of Atelirvera or its licensors. No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Third-Party Services

To operate our business efficiently, we rely on trusted third-party providers including payment processors, shipping companies, hosting providers, analytics services, and marketing platforms. These providers operate under their own policies and terms, and Atelirvera is not responsible for their independent practices.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Atelirvera shall not be responsible for any indirect, incidental, consequential, punitive, or special damages resulting from the use of our website, products, or services. In all circumstances, our total liability shall not exceed the amount paid by the customer for the relevant order.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Italy. Any disputes relating to these terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts of Italy.